Choose to purchase securely through Nexcod, add products that interest you in the shopping cart and pay conveniently with a credit card. Once the order has been shipped, the seller will send you the tracking code where in the section my orders you can monitor where the product you ordered is located. When you receive your shipment you will receive a notification of successful delivery by email and on our portal, from that moment you will have 7 days to check that the content of the shipment is congruous to the one ordered. In case the shipment has not arrived or the product arrived is not the one ordered you can block the payment to the seller by opening a complaint. If we detect the violations by the seller you will be completely compensated.
n case you have not received your order, or the goods are faulty, damaged or not corresponding to what you ordered just go to \ "my orders > traking > open complaint and you will be contacted by the seller and a Nexcod administrator where you can find a solution to your problem together or be reimbursed All refund policy can be found at point 4 of our Terms of Service.
Yes, but you will need to use two different emails for each type of account
After checking that the goods have not been picked up by the family, concierge, neighbors ect, you can open a claim in the section my orders> tracking> open complaint. The administrator of Nexcod will further block the credit until the situation has been clarified. in case we find the attempt to scam we will refund the purchase. We remind you that also in this case you will have 7 days from the notification to forward the complaint after which you will no longer be able to request a refund.
No, after leaving a positive feedback it is no longer possible to open claims and be reimbursed.
For the proper functioning of our platform it is preferable to leave feedback if both the purchase is positive and if problems arise. We remind you that feedback can be issued no later than 7 days from the delivery of the order, beyond which the credit will be automatically unlocked to the seller. You can independently manage how many days of the week to use before leaving feedback based on the type of goods ordered.
You can pay by credit card the only currency currently accepted for the purchase is the Euro
In Nexcod, the sellers will never keep or know your credit card information. During the purchase phase you will be returned to the page of our bank partner where you can proceed with the payment.